Shipping policy

Ensuring that your Synthesis Organics products are delivered on time, in full, and with excellence is very important to us.  

AUSTRALIA

FREE Carbon Neutral Standard Shipping for All Orders Over $99

For Orders Under $99:
• Carbon neutral standard shipping flat rate of $12.50

 Express Carbon Neutral Shipping Flat Rate of $15.50 For All Orders  

INTERNATIONAL

FREE Carbon Neutral Shipping for All Purchases Over $299 (AUD)

For Orders Under $299 (AUD):
• Carbon neutral standard shipping flat rate of $17.50 (AUD)

 Express Carbon Neutral Shipping Flat Rate of $32 (AUD) For All Orders   

• For all countries outside of Australia and New Zealand, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. Synthesis Organics will not refund your order if you do not wish to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times.

Tracking your parcel: Synthesis Organics ships with Australia Post Track and Trace, ensuring your parcel can be tracked safely to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. We do not accept any liability for delayed delivery caused by any third party.

Delivery Time (Estimated): Orders are usually shipped within 1-3 days of being received.* Once shipped, standard orders take 1-5 working days to deliver (Please allow 1-2 extra days for rural delivery and delivery to WA.) For all other countries, you can expect delivery of your products within 14 working days or sooner for the express service.

NOTE: Please be aware there are currently delays due to Covid-19, which has caused reduced flights and flight capacity

If you have not received your order within 21 days please email us at support@synthesisorganics.com

*If there is a delay in the supply of any of the products you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay so you may either cancel your order or agree on a further delivery time with us.