Shipping policy
Ensuring that your Synthesis Organics products are delivered on time, in full, and with excellence is very important to us.
Tracking your parcel: Synthesis Organics ships with Australia Post Track & Trace, ensuring your parcel can be tracked safely to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. We do not accept any liability for delayed delivery caused by any third party.
AUSTRALIAN ORDERS:
Delivery Options |
Delivery Information |
Cost |
|
Standard Nationwide excluding WA |
|
FREE for orders over AU$99;
AU$12.50 for orders under AU$99 |
|
Express
(1-3 business days) Nationwide excluding WA |
|
AU$15.50 for orders under AU$99
|
INTERNATIONAL ORDERS:
Delivery Options |
Delivery Information |
Cost |
|
Standard |
|
FREE for orders over AU$299;
AU$17.50 for orders under AU$229 |
|
Express
(3-14 business days) |
|
AU$32.00 flat rate
|
For all countries outside of Australia and New Zealand, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. Synthesis Organics will not refund your order if you do not wish to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times.
If you have not received your order within 21 days, please email us at support@synthesisorganics.com
*Orders are usually shipped within 1-3 days of being received. If there is a delay in the supply of any of the products you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay so you may either cancel your order or agree on a further delivery time with us.