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We offer a 14 day money back guarantee, so if for any reason you are not delighted with your purchase and wish to return it to us, we will refund the price you paid for it. As we have formulated our products to synergise naturally with all skin types, a reaction is unlikely. However if you have experienced a reaction, please let us know the details so we can help you find a solution for your skin condition.
To return a product, please e-mail us at email@example.com with proof of purchase details (your invoice number or receipt), letting us know why you would like to return the product, or simply send the explanation and product back to us: Synthesis Organics, 25 Coolman Street, Tyalgum NSW Australia 2484.
We need to receive the product and explanation before processing your refund or replacement and our money back guarantee will only be adhered to if the product you are sending back is at least 90% full. Our returns policy lasts for 14 days after purchase, however we may still grant a refund or exchange in certain situations beyond 14 days.
You are responsible for paying for your own shipping costs for returning your item.