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We offer a 14-day money-back guarantee, so if for any reason you are not delighted with your purchase and wish to return it to us, we will refund the price you paid for it. As we have formulated our products to synergise naturally with all skin types, a reaction is unlikely. However, if you have experienced a reaction, please let us know the details so we can help you find a solution for your skin condition.
To return a product, please e-mail us at firstname.lastname@example.org with proof of purchase details (your invoice number or receipt), letting us know why you would like to return the product, or simply send the explanation and product back to us: Synthesis Organics, 25 Coolman Street, Tyalgum NSW Australia 2484.
We need to receive the product and explanation before processing your refund or replacement and our money back guarantee will only be adhered to if the product you are sending back is at least 90% full. Our returns policy lasts for 14 days after purchase, however, we may still grant a refund or exchange in certain situations beyond 14 days.
You are responsible for paying for your own shipping costs for returning your item.
To return a product, please print and fill out our Synthesis Product Return Form and send it and the product back to us at Synthesis Organics, 25 Coolman Street, Tyalgum NSW Australia 2484.
If you made your purchase from a retail stockist, you will need to return it to that stockist – and their store policies apply in terms of refund or replacement.
Sale items: (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Damaged goods: Please take a photo of damaged parcel and goods and send this to us by email to email@example.com within 24 hours of receipt of your parcel to enable us to claim postal insurance and replace your damaged goods.
For any supply errors or damaged goods, please notify Synthesis within 24 hours of receipt of goods by email at firstname.lastname@example.org
For further questions or concerns please do not hesitate to contact us and we will be glad to assist.