FREE Domestic shipping in Australia for all purchases of $100 or more.
For orders under $100, there is a flat rate postal charge of $12.50 for Standard or $15.50 for Express delivery in Australia and $25 for international delivery.
Please be aware that some countries may charge a duty tax depending on the local policies.
Shipping to UK:
Goods over $30 are liable for VAT.
Gifts above $75 will attract VAT.
If above $250, according to their type, Customs duty and/or excise duty may be due.
Anything under $250 – No charge
Gifts worth $250 to $1155 – 2.5%, but rates are lower for some goods
Gifts above $1155 and other goods above $2505 – The rate depends on the type of goods and where they came from
Tracking your parcel: Synthesis ships with either couriers or Australia Post Track and Trace, ensuring your parcel can be tracked safely to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. While we only use reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
Delivery Time: Orders are usually shipped within 1-3 days of being received*. Once shipped, within Australia, standard orders take 1-5 working days to deliver (Please allow 1-2 extra days for rural delivery and delivery to WA.) For all other countries, you can expect delivery of your products within 14 working days or sooner for the express service.
If you have not received your order within 21 days please email us at firstname.lastname@example.org
*If there is a delay in the supply of any of the products you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay so you may either cancel your order or agree a further delivery time with us.
If you have any other questions about your order, please contact us on email@example.com
Please provide your invoice number and you specific question – this will help us to provide a speedy response.